Off-Shore Team Success Story

Off-Shore Team Success Story

ESTEE LAUDER

Decreased turnover and dissemination of know-how

Challenges
• Role definition and determination of competencies / skill set,
• Identification, on-boarding and retention of resources,
• Know-how loss with the personnel turnover,
• Time to replace the personnel and loss of workforce due to changing market dynamics

Solutions
• Understanding client expectation and the real requirements,
• Clarifying the responsibilities and accountabilities of the roles,
• Improved Interview process,
• Recruitment and on-boarding of the right candidates,
• Ensuring employee satisfaction,
• Decreased turnover and dissemination of know-how.
• Weekly meeting with client to discuss and report on team and overall project performance (KPI’s)